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Evidence-Based Information Management and Consistent Best Practice
“In line with the Continuous Improvement System review (including the use of the Improve.IT database incident management and continuous improvement management), our current systems and tools were simplified to facilitate a consistent application of continuous improvement across the organisation.”
Uniting Aged Care – Victoria & Tasmania
Annual Report 2008 – page 23
Reduced Paperwork By 80% - Data is Never Lost - The Improvement Cycle is Complete
Since using Improve.IT we have reduced our paperwork by 80%. This makes our daily work much easier and whole lot faster as we can get about looking after our residents and consumers knowing we don’t have to handwrite all our notes.
We have never lost any information. We simply search for what we need and it’s there at our fingertips. Prior to using Improve.IT, we spent a lot of time searching through reams of paper and this wasn’t a good use of our time. We now have a full history of our activities and that also makes it easy to compare activities and projects over the years. For example, we can examine any one or more of the accreditation standards since we started using Improve.IT and track changes and trends from year to year.
I am very happy that for all our quality management activities, I know the improvement cycle is properly completed. Improve.IT keeps reminding us to ‘close the loop’ so there is no way for important evidence to slip off the radar.
Since using Improve.IT we have constantly and consistently received an extremely high level of grading from our accreditation reviews.
Jenny Norman
CEO/DON
Boneham Cottages, MILLICENT, SA
We love Improve.IT
We just love Improve.IT. It’s just so easy to find things, nothing is ever lost, it’s all there. It has made such a major difference to our ability to demonstrate and track improve issues when undertaking Residential Aged Care and Community Care accreditation processes because we only have to type things in once and can instantly produce reports for an agency.
It’s great and we couldn’t recommend it highly enough.
Jill Taylor
CEO
Star of the Sea Home for the Aged, WALLAROO, SA
So Easy
The Improve.IT program is incredibly easy to use and produce reports. Data entry is completely straightforward and reports are available on-call. I love the fact it compiles all our data instantly!
It has revolutionised our entire knowledge management and data processing systems and we couldn't be without it.
We are very happy we subscribe to Improve.IT.
Jo Jones
CEO/DON
Vaucluse Gardens, HOBART, TAS
Satisfaction
Even after a few short weeks, we've found already that using Improve.IT has been very good for us.
It has given us a real sense of satisfaction in being able to record what we are doing when it happens.
Christine McArthur
Administrator
Tappeiner Court Nursing Home, KENSINGTON, SA
Benefits for Contingency Planning
The real benefits for us have been the fact that all the evidence of improvements are in one place. It is also the most significant tool for contingency planning. If someone leaves, the information stays with the organisation. It has been a major improvement for us in collecting our evidence of continuous improvement.
Denise Fjeseth
Manager
Teloca House, NARRANDERA, NSW
Totally Convinced
I am delighted with the program and am totally convinced that this will capture all continuous quality activities in the centre. The system is only as good as the data entered so staff training is vital. The system is logical, has good visual prompts, and is set up for self-paced learning. I don't doubt all staff could use it.
There is no doubt in my mind that this is the best CQI electronic tool that has been produced to date.
After days and years of manually writing self assessments from hard copy minutes this is a very welcome change. I am sure any auditor would be impressed with this system and have no doubts that the service is meeting the standards they say they are.
Bernice Wareham
Commonwealth Carer Respite and Carelink Centre Darling Downs and South West
Blue Care - South West Queensland
One-Stop Data Entry
The Improve.IT program is straight-forward and easy to use. It has enabled us to monitor our information efficiently, either on-site or off-site, and the best part is that data only has to be entered once, even though we have to meet two different accreditation standards and other regulatory reports.
Weeks of data entry per year are saved and the program has improved our quality system to ensure that all actions are evaluated. It has made such a positive difference to Pittsworth Hospital and Aged Care Facility.
Congratulations to the Improve.IT team for your product and support. We have no hesitation in recommending it to any organisation needing to get through accreditation.
Sue Holley
Safety / Quality Coordinator
Pittsworth Hospital, PITTSWORTH, Queensland.
Hope for the Future
Improve.IT is great and the support provided by the guys is fantastic! Our organisation has been through some tough times recently towards meeting the increasing requirements of accreditation. I can honestly say that having Improve.IT in place, along with the great support provided by David and Nick, gave me hope for the CQI future of our organisation. Meeting the standard required by the accreditation process is not going to get any easier and Improve.IT has given me the hope and encouragement I needed to believe that our organisation has a bright CQI future!
Pam Perry
Quality Coordinator
Engelbert Lodge & Wharparilla Lodge
Echuca Community for the Aged, ECHUCA, Victoria
Well Done, Improve.IT
In terms of tailoring to organisational need, everyone generally expects it do the basics and then as users become familiar with it, determine what other functionality it could have. I rather like the concept, strange as it is, that a software company would actually listen to their customers and then make improvements based on what they have learned! Take a bow.
Karen Harrison
Quality Manager
South West Healthcare
WARRNAMBOOL, Victoria